Terms & Conditions

These Terms of Use (these “Terms”) govern your access to and use of the website, mobile applications and related digital services operated by Azumi Technologies Private Limited, a company incorporated under the Companies Act, 2013 bearing Corporate Identity Number U68200MH2026PTC473580 and having its registered office at 14-L, 6th Floor, 3, Navjeevan Society, Dr Dadasaheb, Mumbai Central, Mumbai, Mumbai, Maharashtra, India, 400008 (“Azumi”, “we” or “us”) (the “Platform”).

These Terms govern your use of the Platform. They apply whether you simply browse the Platform, register an account, run searches, post a listing, or make an enquiry.

These Terms do not govern any property transaction. If you wish to list a property, or to engage us to identify property or to act for you in a transaction, you will be asked to enter into a separate “Master Platform Services Agreement” with us. That agreement, together with any Listing Particulars or Requirement Particulars executed under it, records the services we provide, our fee, and the rights and obligations of each party in relation to a transaction. Where that agreement and these Terms deal with the same subject matter, that agreement prevails.

By accessing or using the Platform you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Platform.

These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000 and do not require any physical or digital signature.

The following particulars are published in accordance with Rule 4(2) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

The Platform enables you to discover, list and communicate about residential and commercial real estate. Listings, photographs, descriptions, requirements and messages appearing on the Platform are created by users, not by us.

In relation to that user content, Azumi acts as an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000 and is entitled to the protection of Section 79 of that Act and of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

We are not a party to any transaction between users. We do not buy, sell, let or take on lease any property.

We do not receive, hold or disburse any consideration, earnest money, token amount, security deposit or rent. We operate no escrow or client-money account.

You must be at least eighteen years of age and competent to contract under Section 11 of the Indian Contract Act, 1872 to use the Platform. If you use the Platform on behalf of an entity, you confirm that you are authorised to bind it.

You must provide accurate, current and complete information when you register, and must keep it updated.

You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately of any unauthorised use.

You may not register using a false identity, create multiple accounts to circumvent these Terms, or transfer your account to another person.

You may close your account at any time from your account settings or by writing to us.

The Platform may allow you to register or sign in using credentials held with a third-party service, including a social media account, an email or messaging account, or any other identity provider (each a “Third-Party Service”). The Third-Party Services available for this purpose may change from time to time, and we may add or withdraw any of them without notice.

Where you choose to register or sign in through a Third-Party Service, you authorise that provider to disclose to us the information described at the point of sign-in, and you authorise us to receive and process that information in accordance with our Privacy Policy. We do not receive your password for that service.

Your use of a Third-Party Service is governed by that provider’s own terms of use and privacy policy, and not by these Terms or by our Privacy Policy. Those documents are between you and that provider. You should read them before you sign in, and you should keep yourself informed of any change to them.

You are responsible for complying with the terms of any Third-Party Service you use in connection with the Platform. Where a provider suspends, restricts or terminates your access to its service, or withdraws the sign-in facility, we may suspend or terminate the corresponding functionality on the Platform, and you may be unable to access your account until you establish an alternative means of signing in.

The Platform may integrate with, embed or display services and content supplied by third parties, including mapping, messaging, telephony, analytics, calendaring, electronic signature, payment and financing services. Where a feature of the Platform is supplied by a third party, that party’s terms and privacy policy apply to your use of that feature in addition to these Terms.

The Platform may contain links to websites and applications operated by others, including developers, brokers, financial institutions, valuers and government portals. Those links are provided for convenience only. We do not operate, control, endorse, verify or assume responsibility for the content, products, services, availability, security or privacy practices of any linked site or application, and these Terms cease to apply once you leave the Platform.

Any dealing you have with a third party through or in connection with the Platform, including any correspondence, transaction, payment or agreement with that third party, is solely between you and that third party. We are not a party to it and have no responsibility or liability in respect of it.

We give no warranty as to the availability, continuity, accuracy or security of any Third-Party Service or third-party feature, and we are not liable for any interruption, error, loss or damage arising from it or from its withdrawal.

If you post a listing, a requirement, a photograph, a plan, a description or any other content on the Platform, you confirm that you are entitled to post it, that you hold the rights necessary to permit us to display it, and that it is accurate and not misleading in any material respect.

You must not post a listing for a property you do not own or are not authorised to deal with, or a listing which is duplicated, fictitious, or which you know to be no longer available.

You must keep your listings current, and must remove or update a listing promptly once the property is no longer available on the terms stated.

You grant us a non-exclusive, royalty-free licence to host, reproduce, display, adapt for format and distribute the content you post, for the purposes of operating and marketing the Platform, during the period the content is posted and for six months afterwards.

We may decline to publish, may edit for format, and may remove any content, including where we have reasonable grounds to believe it is inaccurate, misleading or unlawful, or that its publication would place us in breach of law. Where we remove your content we will tell you why.

The detailed obligations of a person who lists a property through us, including title warranties, disclosure of encumbrances and the consequences of a misdescription, are set out in the Master Platform Services Agreement.

We do not warrant the accuracy, completeness or currency of any listing, description, measurement, image, price, approval or representation posted by a user or supplied by a third party. You must not rely on it without independent verification.

You must conduct your own independent title investigation, technical inspection and valuation, and obtain your own legal, tax and financial advice, before committing to any transaction. Nothing on the Platform is a substitute for doing so.

In accordance with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not host, display, upload, publish, transmit, store, update or share any information which:

• (a)

  belongs to another person and to which you do not have any right;

• (b)

  is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, or otherwise inconsistent with or contrary to the laws in force;

• (c)

  is harmful to a child;

• (d)

  infringes any patent, trademark, copyright or other proprietary right;

• (e)

  deceives or misleads the addressee about the origin of the message, or knowingly and intentionally communicates any misinformation or information which is patently false or misleading in nature;

• (f)

  impersonates another person;

• (g)

  threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting to any foreign State;

• (h)

  contains a software virus or other computer code, file or programme designed to interrupt, destroy or limit the functionality of any computer resource;

• (i)

  violates any law for the time being in force; or

• (j)

  is in the nature of an online game not verified as a permissible online game, or an advertisement or surrogate advertisement of such a game or of an online gambling service.

You must also not:

• (a)

  post a review or rating while falsely representing yourself as a consumer, or otherwise engage in an unfair trade practice within the meaning of the Consumer Protection Act, 2019;

• (b)

  use the contact details or personal data of another user, obtained through the Platform, for any purpose other than the enquiry or transaction in connection with which they were disclosed, including unsolicited marketing;

• (c)

  use the Platform to advertise or solicit for any business other than a bona fide property listing or search;

• (d)

  scrape, crawl, extract, copy, index or reverse engineer any part of the Platform or its data, or use any automated means to access it, save with our prior written consent;

• (e)

  circumvent any security or access control measure, or interfere with the operation of the Platform;

• (f)

  discriminate against any prospective buyer or tenant on the ground of religion, race, caste, sex, place of birth, descent, disability, marital status or food preference, or publish any listing expressing such a preference; or

• (g)

  use the Platform for any purpose which is unlawful.

Registering on the Platform, browsing, searching, posting listings and making enquiries are free unless we tell you otherwise at the time.

Where you engage us to provide brokerage or facilitation services, our fee, when it becomes payable and the circumstances in which it is refundable are set out in the Master Platform Services Agreement and in the Listing Particulars or Requirement Particulars executed under it.

We may receive a fee from both sides of a transaction.

Our Grievance Officer for the purposes of Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Rule 4(3) of the Consumer Protection (E-Commerce) Rules, 2020 is: Sudhanshu Bhasin, Co-Founder & CEO, s@azumi.co.in, +91 74004 91731.

If you wish to complain about any content on the Platform, about a listing, about another user, or about the Platform itself, write to the Grievance Officer. In accordance with Rule 3(2)(a) of those Rules we will acknowledge your complaint within twenty-four hours, assign you a ticket number by which you may track its status, and dispose of it within fifteen days of its receipt.

We will remove or disable access to any content within thirty-six hours of receiving an order of a court of competent jurisdiction or a notification from an appropriate Government agency, in accordance with Rule 3(1)(d) of those Rules.

We will remove content in the nature of non-consensual intimate imagery, or impersonation in an electronic form, within twenty-four hours of a complaint by or on behalf of the person affected.

In accordance with Rule 3(1)(f) of those Rules, we will inform you periodically, and at least once every year, of these Terms and of our Privacy Policy, of any change to either, and of the consequences of non-compliance, which may include the removal of your content or the termination of your access to the Platform.

The Platform, its software, design, databases, trademarks, logos and all content other than user content are owned by us or our licensors. You may use the Platform only as permitted by these Terms, and we grant you no other right in it.

You retain ownership of the content you post, subject to the licence in Clause 5.4.

If you believe content on the Platform infringes your intellectual property, write to our Grievance Officer with particulars of the right, the allegedly infringing content, and a statement that you are the owner or authorised to act for the owner.

We process personal data in accordance with the Digital Personal Data Protection Act, 2023 and our Privacy Policy, which explains what we collect, why, how long we keep it, and the rights you have.

The Platform is intended for adults. We do not knowingly process the personal data of a child, and if you believe a person under eighteen has registered, please tell our Grievance Officer.

The Platform is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted or error free, or that defects will be corrected.

We may modify, suspend or discontinue any feature of the Platform, and may carry out maintenance, on reasonable notice where practicable.

Nothing on the Platform constitutes legal, tax, valuation, financial or investment advice, or a recommendation to enter into any transaction.

We do not guarantee that a listing will attract interest, that an enquiry will receive a response, or that a transaction will be concluded.

This Clause governs our liability to you in relation to your use of the Platform. Our liability in relation to services provided under a Master Platform Services Agreement is governed by that agreement.

We are not liable for the acts, omissions, defaults, misrepresentations or insolvency of any other user, broker, developer, financial institution or third party, or for any defect in the title to or condition of any property.

We are not liable for any content posted by a user, or for any loss arising from your reliance on it.

Our aggregate liability to you arising out of or in connection with the Platform and these Terms shall not exceed the higher of the fees paid by you to us in the two months preceding the event giving rise to the claim and three thousand rupees.

Neither party is liable for indirect or consequential loss, or for loss of profit or revenue.

You will indemnify us against any loss, claim, cost or expense (including reasonable legal costs) we actually sustain as a direct result of content you post in breach of Clause 5.1, or of your breach of Clause 7.

We will give you prompt written notice of any claim for which indemnity is sought and will not settle it without first consulting you.

We may suspend or terminate your access to the Platform where you breach these Terms, where we are required to do so by law, or where we reasonably believe continued access presents a risk to other users or to us. We will give reasons.

Save where immediate action is required by law or to prevent harm, we will notify you before suspending or terminating your access and give you an opportunity to respond.

Termination of your access does not affect any accrued right or liability, and does not terminate any Master Platform Services Agreement between us, which is terminated only in accordance with its own terms.

Clauses 4.7, 5.4, 10, 13, 14, 15.3, 18 and 19 survive termination.

We are not liable for any failure or delay in providing the Platform to the extent caused by an event beyond our reasonable control, including fire, flood, earthquake, epidemic or pandemic, natural disaster, act of God, war or civil disturbance, failure of a telecommunications, hosting or other third-party provider, cyber attack, or any law, order or direction of a governmental authority.

We will use reasonable efforts to restore the Platform as soon as practicable, and will keep you informed where the interruption is prolonged.

You may give us notice by writing to our Grievance Officer at the address in Clause 9.1.

We may give you notice by email to the address registered on your account, by message within the Platform, or by post to the address you have given us. A notice sent by email or in-Platform message is deemed given on the day it is sent, and a notice sent by post four days after posting.

It is your responsibility to keep your registered email address and postal address current. A notice sent to the address last registered by you is validly given even if you no longer use it.

These Terms are governed by the laws of India.

Please raise any dispute with our Grievance Officer first. Most matters are resolved that way.

A dispute not resolved within thirty days may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue shall be Mumbai and the language shall be English.

Subject to Clause 18.3, the courts at Mumbai have exclusive jurisdiction.

We may amend these Terms. We will publish the amended Terms with a revised "last updated" date and, where the amendment is material, will notify you before it takes effect. Continued use after that date constitutes acceptance.

If any provision is held invalid or unenforceable, it shall be severed and the remainder shall continue in force.

No failure or delay in exercising a right operates as a waiver of it.

You may not assign these Terms. We may assign them to any successor to our business.

A person who is not a party to these Terms has no right to enforce any of them. Nothing in these Terms confers on any user any right to enforce against us any representation, warranty or undertaking given to us by another user.

These Terms, together with the Privacy Policy, constitute the entire agreement between us in relation to your use of the Platform, and are in addition to any Master Platform Services Agreement between us.